Privacy Policy for BWJ Designs
BWJ Designs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect

Non-Personal Information: We collect non-personally-identifying information such as browser type, language preference, referring site, and the date and time of each visitor request.
Personal Information: When you place an order or create an account, we collect personally-identifying information such as your name, email address, shipping address, and payment details.
Custom Order Information: For custom orders, we collect specific design details and preferences you provide.

How We Use Your Information

To process and fulfill your orders
To communicate with you about your order or account
To improve our website and services
To send promotional emails (if you've opted in)

Data Protection
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Cookies
We use cookies to enhance your experience on our site. You can set your browser to refuse cookies, but some features of our website may not function properly.
Third-Party Services
We use trusted third-party services for payment processing, shipping, and email marketing. These services have access to your personal information only to perform specific tasks on our behalf.
Your Rights
You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications

Business Transfers
If BWJ Designs is acquired or merged with another company, your information may be transferred to the new owners.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at atbwjdesigns@gmail.com Subject Line: Privacy Policy.
Last updated: September 2024

Terms of Service for BWJ Designs
Last Updated: September 2024
1. Acceptance of Terms
By accessing and using the BWJ Designs website (https://www.bwjdesigns.com), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Services
BWJ Designs offers custom-designed products including, but not limited to, planners, journals, notebooks, backpacks, purses, and apparel. Our services include both custom orders and non-custom products.
3. User Eligibility
You must be at least 16 years old to use our services. By using our website, you represent and warrant that you meet this eligibility requirement.
4. Ordering and Payment
• All orders are subject to acceptance and availability.
• Prices are subject to change without notice.
• Payment is required at the time of order placement for non-custom items, and as a security deposit for custom items as outlined in our Order Policies.
5. Custom Orders
• Custom orders are subject to our Order Policies, including non-refundable deposits and cancellation fees.
• BWJ Designs reserves the right to refuse any custom order at our discretion.
6. Intellectual Property
• All designs, including custom designs created for clients, remain the intellectual property of BWJ Designs.
• Customers are not granted any rights to use, reproduce, or distribute our designs beyond the physical product purchased.
• Unauthorized use, reproduction, or distribution of our designs is strictly prohibited.
7. User Content
If you provide any content for custom orders:
• You retain ownership of your proprietary logos or trademarks.
• You grant BWJ Designs a non-exclusive, royalty-free license to use, reproduce, and display this content for the purpose of fulfilling your order and for promotional purposes.
8. Limitation of Liability
To the fullest extent permitted by law, BWJ Designs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Additionally:
a) Final Products: BWJ Designs is not liable for any dissatisfaction with the final product, provided it matches the agreed-upon design and specifications.
b) Product Misuse: BWJ Designs is not responsible for any damage, injury, or loss resulting from the misuse of our products.
c) Care Instructions: BWJ Designs is not liable for any damage or deterioration of products resulting from failure to follow the provided care and maintenance instructions.
d) Custom and Non-Custom Products: These liability limitations apply to both custom and non-custom products.
9. Product Use and Care
• All products come with specific use and care instructions.
• It is the customer's responsibility to read, understand, and follow these instructions.
• Failure to follow the provided instructions may void any applicable warranties or guarantees.
10. Indemnification
You agree to indemnify and hold harmless BWJ Designs from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of our products, your use of our website or services, or your violation of these Terms of Service.
11. Modifications to Service
We reserve the right to modify or discontinue our service without notice at any time.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Maryland, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to update these Terms of Service at any time. We will notify users of any significant changes by posting a notice on our website.
14. Contact Information
For any questions regarding these Terms of Service, please contact us.
By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

1.Refund Policy
2. Cancellation Policy
3. Security Deposit Policy
4. Intellectual Property Rights Policy

1. Refund Policy

Custom Orders:
- Custom orders are non-refundable and non-exchangeable.
- If there's a manufacturing error, contact us within 48 hours of delivery for a replacement of the exact same item.
- Please verify all spellings, lettering, images, and image quality before submitting your order.

Non-Custom Products:
- Returns or exchanges must be requested within 3 days of delivery.
- Only unopened and unused products are eligible for return or exchange.
- Customers are responsible for return shipping costs.
- Exchanges are for items of equal value plus shipping costs.

Refund Process (Non-Custom Products Only):
- Authorized refunds are subject to a 40% restocking, processing, and handling fee.
- Refunds are processed within 5 business days after receipt and inspection.
- Refunds are issued to the original form of payment.
- Bank processing may take up to 14 business days to reflect the refund.

2. Cancellation Policy

For Custom Orders:
- Cancellations are not accepted once production has begun.
- If production has not started, a cancellation fee of 35% of the order total will apply.

For Non-Custom Products:
- Orders can be cancelled within 24 hours of placement without penalty.
- After 24 hours, a cancellation fee of 25% of the order total will apply if the order has not shipped.
- Orders that have already been shipped cannot be cancelled and are subject to our return policy.

3. Security Deposit Policy

- For large custom orders, in-person custom orders and bulk purchases, a security deposit of 50% of the total order value will be required before processing.
- The security deposit is 50% of the total order value.
- The security deposit is non-refundable if the order is cancelled after production has begun.
- The remaining balance is due before shipping or pickup.
- If the order is completed and not claimed within 5 days of the agreed completion date, the security deposit will be forfeited.

4. Intellectual Property Rights Policy

- All designs created by BWJ Designs, including custom designs for clients, remain the intellectual property of BWJ Designs.
- Customers are not granted any rights to use, reproduce, or distribute the designs beyond the physical product they have purchased.
- Reproduction, distribution, or resale of our designs is strictly prohibited.
- Customers retain ownership of any proprietary logos or trademarks they provide for use in custom designs.
- BWJ Designs reserves the right to use images of completed custom products for promotional purposes, unless otherwise agreed in writing.

By placing an order with BWJ Designs, you agree to comply with all the policies outlined above. If you have any questions or concerns, please contact our customer service team before placing your order.

Last Updated: September 2024

Shipping & Delivery Policy
Shipping Availability
• We currently ship within the United States only.
• International shipping is not available at this time.
Processing Times
• Standard Orders: Up to 7 business days
• Rush Processing: Up to 3 business days (additional fee applies)
• Custom Products: Processing times vary and will be specified in the product description
o Some custom orders may take up to 30 business days (these items will be clearly marked)
Note: Rush Processing does not affect shipping time.
Delivery Timeframes
• USA Orders: Typically 4-15 business days after processing
• During peak seasons, pandemics, severe weather, or delivery strikes: Up to 30 business days
Business days exclude weekends and holidays.
Order Tracking
• A tracking link will be provided in your order confirmation email
• For orders processed by production partners, tracking updates may be delayed by 2-5 days
Delivery Issues
1. Package Not Received:
o Check the tracking information provided
o If marked as "Delivered" but not received, contact the carrier directly
o BWJ Designs is not responsible for lost, stolen, or misdirected packages
o We will assist in tracking your package to the best of our ability
2. Incorrect Address:
o Customer is responsible for providing the correct shipping address
o Additional shipping fees may apply for re-shipment due to incorrect address
3. Refused or Returned to Sender:
o Orders refused or returned to sender will be processed as a return
o Re-shipping is available at the customer's expense
o Custom products are not eligible for refund if returned/refused
Important Notes
• CUSTOM PRODUCTS: Not eligible for refund if returned or refused
• VERIFY ALL SHIPPING INFORMATION before placing your order
• Order early for custom products, especially during peak seasons